Terms and Conditions

By accessing this website, submitting an enquiry, booking a consultation, or engaging Etherea's services, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our services.

Last updated: 25 May 2026

  • Clients must be at least 18 years of age to engage Etherea's services or enter into a service agreement.

  • Initial consultations are complimentary and without obligation.

    To respect reserved appointment times, cancellations, rescheduling requests, or failure to attend a scheduled consultation with less than 24 hours' notice may incur a €50 fee.

    A client who is more than 10 minutes late without prior notice may be considered a no-show.

    Etherea reserves the right to waive this fee at its sole discretion.

  • Payment schedules will be communicated clearly before work begins.

    No bookings requiring supplier confirmation will be finalized until the required deposit has been received.

    Failure to make payment by the agreed due date may result in delays, loss of availability, or cancellation of services.

  • Etherea works with a range of hotels, airlines, transport providers, event suppliers, insurance providers, and other third-party vendors.

    While Etherea carefully selects partners and suppliers, we cannot control their actions, performance, pricing, policies, or availability.

    Supplier terms and conditions may apply independently of Etherea's own policies.

  • Etherea may receive commissions, incentives, or remuneration from certain suppliers.

    These relationships may allow us to secure additional amenities, preferred treatment, upgrades, VIP services, or other added benefits where available for our clients.

    Such compensation does not affect our commitment to recommending services we believe are best suited to our individual clients.

  • Travel insurance is strongly recommended.

    Clients who choose not to obtain suitable travel insurance assume full responsibility for any losses arising from cancellation, interruption, illness, delays, missed connections, supplier failure, weather events, or other unforeseen circumstances.

  • Etherea is responsible for providing professional planning, coordination, and advisory services.

    Etherea shall not be liable for:

    • Airline cancellations or delays

    • Hotel closures

    • Supplier failures

    • Adverse weather conditions

    • Government restrictions

    • Acts of terrorism

    • Natural disasters

    • Transportation disruptions

    • Illness or injury

    • Loss of personal belongings

    • Client errors or omissions

    Where issues arise, Etherea will make reasonable efforts to assist in identifying alternative solutions.

    Unless directly caused by Etherea's negligence or error, Etherea shall not be financially responsible for losses, additional costs, or damages resulting from circumstances outside its control.

  • Etherea shall not be liable for any failure or delay in performing services due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, war, government actions, supplier insolvency, transportation disruptions, or severe weather.

  • All itineraries, proposals, planning documents, concepts, written materials, and other content created by Etherea remain the intellectual property of Etherea unless otherwise agreed in writing.

    Preliminary proposals are provided for evaluation purposes only.

    Detailed planning documents provided following engagement may not be reproduced, distributed, sold, or used commercially without written permission.

  • Discretion and confidentiality are fundamental principles of Etherea.

    Client information will never be disclosed except where necessary to provide services, comply with legal obligations, or where the client has provided express consent.

  • Etherea reserves the right to decline enquiries, refuse requests, suspend services, or terminate a client relationship where:

    • Payment obligations are not met

    • Requests are unlawful or inappropriate

    • A client becomes abusive, threatening, or harassing

    • The working relationship has broken down

  • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Greece.

    Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Greece.

Cancellation & Refund Policy

Last updated: 25 May 2026

  • All consultations are complimentary.

    Cancellations, rescheduling requests, or no-shows made within 24 hours of the scheduled consultation may incur a €50 fee.

  • Travel arrangements with an average daily booking value below €1,500 are subject to a minimum service fee of €200.

    This service fee becomes non-refundable once planning work has commenced.

    To proceed beyond the preliminary proposal stage, a deposit equal to 50% of the estimated trip value is required.

    This deposit allows for ongoing planning, revisions, and booking coordination.

    Refund eligibility for deposits and supplier payments depends on the cancellation policies of the individual suppliers involved at the time of requested cancellation.

    Applicable cancellation terms will always be communicated before payment is collected.

    The remaining balance is due one month prior to arrival unless otherwise agreed.

  • A minimum planning fee of €500 applies to event planning services.

    This fee is non-refundable once planning has commenced.

    Any additional payments made toward suppliers, venues, accommodation, transport, entertainment, or other event-related services remain subject to the cancellation policies of the relevant suppliers.

  • Cancellation and refund terms for Lifestyle Assistance services are defined individually within each client agreement.

Privacy Policy

Last updated: 25 May 2026

  • Depending on the service requested, Etherea may collect:

    • Full legal name

    • Email address

    • Telephone number

    • Address

    • Passport information

    • Travel information

    • Booking information

    • Emergency contact information

    • Dietary requirements

    • Preferences and consultation notes

    • Payment and invoicing information

  • We use information solely for the purpose of:

    • Providing requested services

    • Making reservations and bookings

    • Communicating with suppliers

    • Processing payments

    • Fulfilling contractual obligations

    • Maintaining service records

    • Complying with legal requirements

  • Information may be shared with:

    • Hotels

    • Airlines

    • Transfer providers

    • Insurance providers

    • Event suppliers

    • Reservation platforms

    • Government authorities where legally required

    Only information necessary to deliver services will be shared.

  • Client service records may be retained for up to five years following completion of services.

    Financial records will be retained as required by applicable law.

  • Etherea treats all client information as confidential and takes reasonable steps to protect personal data.

  • Etherea does not send marketing communications without consent.

  • Etherea will never publish client names, testimonials, photographs, or personal information without obtaining explicit permission.

  • Subject to applicable law, you may request:

    • Access to your personal data

    • Correction of inaccurate information

    • Deletion of personal data

    • Restriction of processing

    Requests may be submitted using the contact details provided on this website.